FREQUENTLY ASKED QUESTIONS

ORDER

  • Can I cancel my order?

    Once an order is placed, it is considered final and cannot be canceled. If you need assistance, feel free to reach out to us at hello@solmagrow.com.

  • How can I adjust my order?

    If you need to make changes to your order, please contact us immediately at hello@solmagrow.com. We’ll do our best to assist you before the order is processed.

  • I haven't received my order confirmation

    Please check your spam or junk mail folder first. If you still haven’t received it, contact us at hello@solmagrow.com, and we’ll ensure you get the details.

  • When is my order going to be sent?

    We offer express shipping! Your order will be shipped within the same business day after it’s placed. You’ll receive a tracking number once it’s on its way.

SHIPPING

  • Do you offer free returns?

    Currently, we do not offer free returns. Customers are responsible for return shipping costs. If you need assistance, we’re happy to guide you through the process at hello@solmagrow.com.

RETURNS & EXCHANGES

  • Can I cancel my order?

    Once an order is placed, it is considered final and cannot be canceled. If you need assistance, feel free to reach out to us at hello@solmagrow.com.

  • I haven't received my order confirmation

    Please check your spam or junk mail folder first. If you still haven’t received it, contact us at hello@solmagrow.com, and we’ll ensure you get the details.